For some weeks now, Guaranty Trust Bank (GTBank) has been trending on on X (formerly Twitter).
This is as customers took to
the platform to express frustration and disappointment over what they described
as the bank’s poor service delivery lately.
Many complained of money
missing from their accounts, unknown deductions and unauthorized debits.
The problem is that despite
raising the issue with the bank, no resolution has been provided.
Here are several reactions from
X users:
@ Maxvayshia™ wrote:
"So, something is has been
happening at @gtbank for a while now and people have not been able to talk
about it, surprisingly, despite experiencing it. There seems to be an ongoing
fraud there, ripping people off their monies.
1. Your account could read ZERO
balance and from nowhere, you see a MINUS N400k balance in your account as if
you took a loan and the loan was due. You don’t have access any money paid to
you.
2. Any money that hits your
account gets deducted because of the “debt” that was placed on your account
magically.
3. If that is your salary
account, when your salary gets paid and it hits your account, it disappears or
the amount you “owe” is deducted and you are given your change.
4. You complain at customer
care. They run diagnostics and find that on your last salary payment before the
present one “you were paid twice” but you didn’t see any alert and your account
always read zero until the sudden magic. So if you do not check your account
regularly, you won’t know when they hit you with a minus.
5. They tell you to sort it out
with your employers that a LIEN was placed on your account. You contact your
employers and it is not from them as they paid ONCE. But your bank said you
were paid twice.
6. You check your bank
statement and it shows that you were paid by your bank (same salary amount) but
it never hit your account but is it reading negative. So you “owe” them.
7. You get tossed up and down
tillyou get tired. Your money GONE. Untraceable. 1 to 7 above is my story today
and that of many other people i know hut who don’t have a voice to call them
out. Please call out this bank. Don’t ignore this tweet. Don’t scroll past. It
is us today, if you use GTB, it will sure get to you. Changing salary account
could be done but as at now, we need to be saved from this mess.
This is scam and this is
unfair. If you have a GTB account, it is advised that you take all your money
out and close your account with them. A lot is happening there as at now.
Please RT, tag them and comment. Don’t ignore. Please."
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